Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

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Returns Policy

30 Day Money Back Guarantee

IHP Security Ststems wants you to be very pleased with your purchase, but if for some reason you are not, we provide a 30 day money back guarantee on all products and services purchased, except special order items. If for any reason you are not satisfied with your purchase, simply notify us by phone at (713)-783-2288 and we will immediately issue a Return Material Authorization (RMA) number.

Return Material Authorization (RMA) Number

All returns MUST have a Return Material Authorization (RMA) number. To receive an RMA number, please call Technical Support at (713)783-2288 during Monday-Friday 9:00 AM to 4:00 PM. CST

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Restocking Fee

No restocking fee is charged if the items are returned in perfect condition and meets Home Security Store policy by our guidelines, any shipping charges accrued from the Home Security Store are non refundable unless the return is due to our error.

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Return Shipping Instructions

 Return the merchandise to us within 30 days of your original receipt of the order.

Shipping discrepancies must be reported within 15 days of delivery.

You MUST call Technical Support at (713)783-2288 Monday-Friday 9:00 AM CST to 4:00 PM CST for RMA number.

The products must be returned in new, resalable condition: Include all original packaging materials.

All manuals and warranty registration cards must be unmarked. Any programming MUST be reset back to factory default. Carefully repackage and double-box the merchandise with the RMA number clearly displayed on the outside package.

Send return package to the following address:

We recommend items be shipped with a tracking number.

You must pay any return shipping expense.

Returns that do not meet all of the above stated conditions will be returned to the customer at their expense.

Upon receipt of the returned merchandise in good order in accordance with the above and within 30 days of original delivery, we will issue credit to your charge account. You may elect to receive store credit towards another purchase or to simply receive a refund.

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Limited Return Policy

 Batteries, transformers, and wire cannot be returned. Furthermore, clearance items are sold as is and cannot be returned or exchanged for another product unless found immediately defective. If the product is defective upon receipt the customer may elect to receive store credit from IHP Security Systems. or a full refund.

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